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FAQs

Frequently Asked Questions

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Having trouble booking through the website?

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Click on this link and it will take you to our login/sign up page https://www.rollerdigital.com/energitrampolineparkyork/products/booknow/

How will I know what to do while I'm there?

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Our helpful, friendly Energi team in reception and the café are there to ensure all our visitors are looked after. The Energi Crew on the trampoline court look after your safety first and foremost but are also happy to help jumpers get the most out of the trampolines.

Do you have wheelchair access?

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Our ground floor is fully accessible and a table service is available in our downstairs seating area. The café on the mezzanine floor and the trampoline court are only accessible by stairs.

Do you have sessions for those with special needs?

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Yes we do, our Energi Friendly sessions are specifically aimed towards those with additional needs. For more information click here.

How to find Energi Trampoline Park, York?

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3-7 Rose Avenue, York Business Park, York, YO26 6RU. There is a free car park on site.

Click this link for directions.

https://goo.gl/maps/tkYufQ2Ddq2PjDSP6

What time will Energi Trampoline Park York be open and on what days?

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We are open 10AM – 8PM from Monday to Thursday. 10AM – 9PM on Fridays. 9AM – 9PM on Saturday and 10AM – 7PM on Sundays.

Will you be running any fitness classes?

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Yes we do, for times and prices visit Energi Fit.

Do I need to turn up earlier than when my session starts?

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We recommend arriving between twenty and thirty minutes before your session starts. This is particularly important during peak times.

Do you have free WI-FI?

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Yes, sit back and relax in our Energi cafe with free WI-FI access.

Do you cater for birthday parties?

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A resounding yes! We have purpose built exclusive party rooms adjacent to the trampolines where we can cater for parties of various different sizes. We have a standard package to suit everyone but do specialise in creating custom parties. With a range of catering options and dedicated party hosts we can offer parties for children, teenagers, 18th’s, 21st’s, or even exclusive hire of our entire park for those big moments.

How do I contact you?

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For Energi Trampoline Park York please contact info@energiyork.com for general enquiries or call us on 01904 360 500.

Can I bring my own food and drink?

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Only food and drink purchased on the premises may be consumed, with the exception of a previously arranged catering package.

How long does a jumping session last?

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A freestyle jump session lasts one hour. You can book double slots via our online booking service.

Private events / Exclusive hire / Corporate hire / Special event hire / Entire park?

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Energi Trampoline Park is a unique and versatile venue. It can be an imaginative and perfect stage for so many things. If you want to discuss private event planning, a large party venue, or a specialist event of any kind, please contact aaron.yorkenergi@gmail.com

Do you offer group discounts?

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During our off peak hours (M-F, 10-4), or for groups of 50+ we may be able to offer discount. Please contact aaron.yorkenergi@gmail.com to discuss

Can children visit without a parent / guardian?

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The minimum age to attend the trampoline park without adult supervision is 12. The minimum age to jump without adult supervision is 5. Children under 5 years old must be accompanied on the trampolines by a paying adult.

I have a medical condition, can I jump?

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Please refer to our Safety and Park Rules on our website and displayed around the arena. We ask that anyone with a current or past medical condition seeks independent professional medical advice before using the arena. Whilst we do all we can to keep the park safe, our customers use the trampolines at their own risk.

Can I wear glasses?

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There are no restrictions on glasses but please remember to ensure they are securely in place. Consider using a safety band for added security.

Are there any weight or height limits?

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There are no weight limits at Energi Trampoline Park York. Height limit of 4ft applies to Mount Enzo.

Can I jump if I'm pregnant?

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We do not advise this, therefore we do not allow people to bounce during pregnancy.

Can I turn up and pay on arrival?

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Yes cash and card payments can be taken but please be sure to arrive in plenty of time to be checked in and complete your waiver if necessary. We urge you to use the website or call ahead to check availability for your preferred session. We get very busy at weekends, during school holidays and in the evenings and cannot guarantee you will be able to jump at your desired time. We would always recommend pre-booking toddler and fitness sessions to avoid disappointment.

Can I get a refund or transfer my session?

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The Co. requires 48 hours clear notice for a session amendment, customers will be offered a session transfer to the same value of the original booking. With 48 hours clear notice the customers can be issued with a Bounce Credit to be used for a future booking. To be used within 6 months of issue. This will be credited with the previously accounted value of the session. With the less than 24 hours notice The Co. cannot offer cancellations or a transfer session.

Do I need Energi trampoline socks?

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Yes it’s mandatory for all jumpers to wear Energi performance trampoline socks. Socks can be purchased online or at the arena and are yours to keep for future visits.

What should I wear?

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Good fitting, comfortable sportswear is best. There are no restrictions for clothing other than loose, sharp or metallic accessories should be removed and safely stored in our lockers. Remember trampolining is very energitic so dress to stay cool.

What happens if I'm late for my session?

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Unfortunately, you will lose the session but if we can and we have availability we will do all we can to allow you to use what is left of the session. If this is not possible we will offer you a later session but again subject to availability.

What is a waiver?

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Every jumper must have a completed a valid waiver before using the trampolines. Waivers are completed as part of the booking process and every jumper must have a signed waiver before entering the trampoline court. All jumpers under the age of 16 must have their waiver completed by a parent or guardian, the waiver is only valid for a single jump session.

Do you charge admission fees for non jumpers?

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All visitors are welcome in our park. The trampolines are a controlled area but we welcome anyone who may only want a coffee, a snack or just to watch their family and friends having fun.

Do you have lockers?

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We have plenty of conveniently placed lockers for you to safely store your valuable items whilst jumping. Our lockers use 4 digit key codes and are free of charge.

Is there a gallery or cafe that I can sit in when my children or friends are jumping?

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The Energi Café is at the heart of the park on the mezzanine level and the best place to view the fun and action. You can enjoy a wide range of hot and cold food and beverages in quality surroundings. Stay a while and make use of our free Wi-Fi to catch up with the world.

Any questions not answered here?

Please use the contact form below and we’d be happy to help.

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